This department was created at the request of the insurance companies we serve, adapting our investigation system to the scale required for this type of claim. The adjustment of the needs required by the companies in these cases has been reflected in our own system, the result of previous experience accumulated in which the maximum amount of information is provided in the minimum of space.
The loss adjusters who carry out this work receive constant advice from specialists in the discipline corresponding to each claim. Unless there are specific instructions from the Company, a small fire requires the same treatment as a large one. The same applies to the rest of the branches, which means that the person in charge of each claim must make an effort to offer absolute dedication in each case.
In this way we can offer the result of an informative process whose conclusion is aimed at the Company adopting its determination concerning the claim, without subsequent consequences relating to claims or lack of information on the part of the Insured or the Claimant.